Privacy Policy

Last updated: 30.09.2025

1. General

This privacy policy (“Policy”) explains how Tiny Beam Ltd. (company no. 517015491, “Zeir”, “we”, “our” or “us”) collects, uses, stores, and protects personal information of users who access or use our website www.zeir.co.il (the “Site”) and services.

By using the Site, you agree to the terms of this Policy. We may update this Policy from time to time, and the updated version will be effective immediately upon publication.

2. Legal Framework

This Policy is governed by the Protection of Privacy Law, 1981 (Israel) and applicable consumer protection laws in Israel, as well as international standards where relevant (such as GDPR for EU residents and CCPA for California residents).

3. Information We Collect

We collect the following categories of information:

Personal identification details: full name, email address, phone number, billing/shipping address.
Order and payment details: products purchased, payment method, and transaction information. (We do not store full credit card numbers; payments are processed securely through third-party providers such as Shopify Payments, PayPal, or other gateways.)
Technical information: IP address, device data, browser type, and cookies for analytics, security, and service improvements.
Communications: when you contact us via email, WhatsApp, chat, or social media.

4. How We Use Information

We use the information we collect for the following purposes:

To process and fulfill orders, including shipping and returns.
To provide customer support and respond to inquiries.
To send order confirmations, tracking details, and updates.
To offer promotions, holiday discounts, and newsletters (with your consent).
To comply with legal obligations, prevent fraud, and protect security.
To improve our products, services, and website functionality.

5. Data Sharing and Transfers

Service Providers: We may share necessary information with third parties who provide services on our behalf (e.g., shipping companies, payment processors, IT systems, Shopify).
Legal Compliance: We may disclose information if required by law, court order, or regulatory authorities.
No Sale of Data: We do not sell personal information to third parties.

6. Data Security

Customer information is stored on secure servers with encryption and access controls.
Credit card details are not stored on Zeir’s servers; they are processed by certified payment providers.
We take reasonable technical and organizational measures to protect information, but cannot guarantee absolute security against illegal access.

7. Data Retention

We retain customer data as long as necessary to provide our services, comply with legal obligations (e.g., tax reporting), resolve disputes, and enforce agreements.
Marketing communications can be unsubscribed at any time, and your contact details will be removed from our mailing lists.

8. User Rights

Under Israeli privacy law, you have the right to:

Access the information we hold about you.
Request correction or deletion of inaccurate or outdated information.
Withdraw consent to marketing communications.
File a complaint with the Israeli Privacy Protection Authority if you believe your rights are violated.

Requests can be sent to: hello@zeir.co.il.

9. Cookies & Tracking

Our Site uses cookies and similar technologies to improve browsing experience, analyze traffic, and personalize offers.
You may disable cookies in your browser settings, though this may affect site functionality.

10. International Users

If you access the Site outside Israel, note that your information may be transferred to servers located in Israel or other countries. We ensure adequate protection consistent with applicable laws.